Terms of service

These terms are between you and Unwrite. They cover Unwrite Make at make.unwrite.co, including the workbench, the gallery, shared project links and the public API.

Using Make means you accept them. If you’re using Make for an employer or a client, you’re confirming you’re allowed to accept them on that organisation’s behalf.

Make uses the one Unwrite account, the same sign-in as Unwrite Voice. Projects belong to that account rather than to a browser.

• Viewing is open. The gallery, a project someone has shared with you, and the downloads on both work without an account.
• Generating needs an account. Starting a project, planning, agent runs and builds on our machines all require you to be signed in. The server refuses them otherwise and says why: sign in to generate, and viewing, sharing and downloads stay open.

Your projects belong to your account and open on any device where you sign in. Keep your sign-in secure, sign out when you finish on a shared device, and tell us if you think someone else has accessed your account.

Make is for designing parts. You’re responsible for what you upload, what you ask for and what you do with the result. Don’t use Make to:

• upload material you don’t have the right to upload, or that breaks someone else’s confidence, copyright or design rights;
• design something whose making or use would be unlawful where you are, including weapons and parts subject to export control;
• break into, overload or work around the limits, the sign-in gate, the rate limits or the metering, including by sharing one account between many people to widen an allowance;
• resell Make itself, or run it as a service for others under another name.

Automated access is fine through the public API with a key you made yourself, as long as you stay within the same limits.

You own what you bring and what you make. Your photographs, drawings, measurements and notes stay yours, and so do the models, drawings and exported files Make produces from them. We claim no ownership of any of it, and no right to sell it or pass it on.

We need one narrow permission to run the service: to store your work, process it to answer what you asked for, show it back to you, and show it to anyone you share it with. That permission exists so the product can work, it lasts as long as you keep the work with us, and it ends when you delete the project.

Project history is separate, and it’s yours to decide about. We use it to run the product, meaning restore, revision provenance, support, export and deletion, and only while you allow it, to improve Make. We strip secrets and credentials out before storing any of it, and you can switch the improvement use off whenever you like in the project history panel.

Software and a language model produce the geometry from what you give them. Similar inputs can produce similar parts for other people, so we can’t promise your result is unique, and we make no claim that it’s clear of anyone else’s design or patent rights.

A share link is an unlisted key to one project. Anyone holding it can open the project without signing in, see the revision it points at and download what that revision produced, and if you chose a commenting share they can leave review comments. Treat sending a share link as making that work public.

You stay in control of it. A share can carry an expiry date, and you can revoke any share from the project at any time, which takes effect on the next request.

The gallery at /make/gallery is our own showcase, and every part in it came out of a job we put through Make ourselves while testing it. Nothing you make is added to it. If we ever want to show your work anywhere, we will ask you first.

Make has a free allowance and two paid plans, Pro and Max, and there’s one place to pay, which is your Unwrite account. Payments are taken by Stripe, which handles your card details on its own systems. We never see your card number.

Your paid plan renews each month until you cancel. Prices, and what each plan includes, are published on the Make pricing page, and buying happens on your Unwrite account when a plan is offered there. Cancel any time from the billing portal on your Unwrite account, and you don’t have to ask us. Cancelling stops the renewal and leaves your projects in place.

What you may do with the parts you make depends on the plan you are on. The free allowance is for personal use, meaning your own projects rather than work you sell, do for a client, or do in the course of a business. Pro and Max allow commercial use: you may use the parts you make for a client, in a product you sell, or in the course of a business. That’s a right to use what you made, and it isn’t a right to resell Make itself.

Refunds are available where the law requires them. Cancelling a subscription does not by itself refund a part-used billing month. Nothing here limits a refund, replacement or other remedy you are entitled to under consumer law.

If a payment fails, a paid plan keeps working for a short grace period and then drops back to the free allowance. The Free retention window then applies from each project’s original creation date, so export older work before the grace period ends.

Generation and build machines cost real money, so both are metered per person: a daily and a monthly generation allowance, a budget of machine time, and rate limits on the API. We refuse a request that would go past a limit rather than queueing it, and a refusal costs you nothing.

The allowances differ by plan, and we may change them as the service settles. If a change makes your plan materially worse, we’ll tell you before it takes effect. We may also slow or suspend work that threatens the service for everyone else, such as automated traffic far beyond ordinary use.

This is the most important section on the page. Make produces geometry from a description, so treat it as a drafting tool rather than an engineer.

• Every part, drawing, dimension, tolerance, material choice and fit is generated, and can be wrong in ways that look right on screen.
• Check the model and the drawing yourself before you manufacture anything. Read the dimensions, check the fits against the real parts they meet, and prototype where the cost of being wrong is more than the cost of a prototype.
• Standard parts come from a catalogue of published sizes. Confirm them against your supplier before you order.
• Nothing Make produces is engineering advice, a structural calculation, or a certification. Don’t rely on it alone for load-bearing, structural, pressure-retaining, safety-critical, medical, automotive or aerospace use. Work of that kind needs review by a qualified engineer, and that review is yours to arrange.

You decide what to manufacture, and you carry the consequences of that decision.

Make changes as the service develops, sometimes quickly. We don’t promise a particular level of uptime, or that a result you get today will come back exactly the same later, because models and providers change.

Make Free keeps projects for 90 days after they’re created. Pro and Max accounts keep projects for one year. Export anything you want to keep. The project history panel downloads filtered history, every export you have built is downloadable from the project, and the complete export of a project, every row and a list of every file, is one request to the API while signed in. Ask us and we’ll send it to you instead.

You can stop using Make at any time. Deleting a project removes its rows and its stored files, and you can ask for that at any point rather than waiting for the scheduled clear-out to reach it. Deleting your Unwrite account also deletes your Make projects and stored files, cancels active Unwrite subscriptions, deletes your Voice data and closes the account.

We may suspend or end access if these terms are broken, if payment can’t be taken, or if the law requires it. Where we can, we’ll tell you first and give you a chance to export. If an organisation has placed a legal hold on a project, deletion is blocked until the hold is lifted, and the refusal is recorded.

Make is provided as it is. We don’t promise it will be uninterrupted, error free, or fit for a particular purpose, and we don’t promise the geometry it generates is correct.

We aren’t liable for what you decide to manufacture, for the cost of parts made from a design that turned out to be wrong, or for work you lose when an export was available and you didn’t take it. To the extent the law allows, Unwrite is not liable for indirect or consequential loss arising from Make. Nothing in these terms removes rights or remedies you have by law that cannot be removed.

When these terms change we’ll update this page and the date at the top of it. If a change matters to you, such as one that affects what you pay or what you own, we’ll tell you before it takes effect.

Australian law applies to these terms. If the law where you live gives you rights that cannot be excluded, those rights still apply.

Questions about these terms: support@unwrite.co.